Shipping

How do I get FREE shipping?

We offer FREE shipping on all orders over $100 shipped to an Australian or New Zealand address. We do not ship outside of Australia/NZ or to a PO Box address.

What is dispatch time?

We aim to dispatch all orders within 24 hours of the order being placed. Orders placed before 10:00AM are shipped same day. All order placed after 10:00AM will be sent next day.

Please note that dispatch time for orders placed on weekends may be longer as we only process orders from Monday – Friday from 9:00AM – 12:00PM.

Winning Arena does not take responsibility for wrong shipping information provided by the customer. If you do notice a mistake in your order (e.g. wrong shipment address), please notify us immediately at: [email protected] and we will try implement the changes as long as your notification reaches us in time. Please note that the cost of re-shipping of orders that have been returned due to incorrect shipping address will be charged to the customer.

What if some products are not available?

In the unlikely event that the product you ordered is unavailable we will contact you and offer you a refund or the option to choose another item of the same amount.


Return and Exchange

How long do I have to return an item?

We want you to be happy with your new product. If for some reason you are unsatisfied you have the option to return the product to us.

Winning Arena has a 7-day return/exchange policy within Australia and New Zealand. You may return or exchange the product provided they are unworn and in their original packaging.

What is the return policy?

When returning products to us please note the following:

  • The box in which the products are packed are just as important, so please do not place any tape or shipping forms on the box or mark the box. Your return may be rejected if the box is damaged in any way.
  • Shoes that are dirty, scratched or damaged cannot be returned. Please try on your shoes on a clean surface when testing them for size.
  • If the product you received includes additional laces, these must be returned with the product.
  • Shipping fees for returns are responsibility of the customer.

We reserve the right to refuse the return if the above policy guidelines have not been met.

What about refunds?

You can receive a refund if you would like to return the product. The product must be returned within 7-days and be in its original condition including the original product box.

To return a product for refund, please take the below steps:

  1. Pack the unworn product into its original box and include additional laces (if applicable).
  2. Place the box with the product you are returning into another carton.
  3. Label the carton with our address. (Contact the store for return address.)
  4. Mark the external box with your order number to ensure a quick refund.
  5. Send the product to us with your preferred carrier.

Returns can take up to 7 days to reach us. They will be processed immediately when received and your refund will be credited to the original method of payment. Please note that depending on your financial institution the refund may take longer to be credited.

If the product you are returning does not comply with our 7-day Returns Policy we will not process the refund and you will be notified by email.

How do I exchange my order?

You can exchange your product within 7-day for another size if they do not fit you or for another style should you be unhappy with your purchase.

Please return the product to us in its original condition. Failure to do so may result in us rejecting to exchange the product.

To return for an exchange in size/style:

  1. Send us an email at: [email protected] stating your order number and the size/style you would like to exchange it for. We will check availability of the preferred size/style and let you know. If the preferred size/style is not available, we will refund you.
  2. Pack the unworn product into its original box and include additional laces (if applicable).
  3. Place the box with the product you are returning into another carton.
  4. Label the carton with our address. (Contact the store for return address.)
  5. Mark the external box with your order number to ensure quick processing of the exchange.
  6. Send the product to us with your preferred carrier.

Once we have received the product we will check if it complies with our Returns Policy. If the product is in its original condition, we will process the exchange. Once the exchange has been processed we will email you with the tracking number of your product.

Any unanswered questions? Contact Us

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